four-step-problem-solving-model
A Four-Step Problem-Solving Model for Conflict Resolution
| Four-step problem-solving model | |
|---|---|
| 1. Identify the problem: What are you arguing about? \n• Have the other person state his or her wants and feelings. \n• Describe how you feel. \n• Read the other person's body language. \n• Summarize both people's wants and feelings to see if there is a disagreement. | |
| 2. Develop a plan (solutions): List some of the ways you solve this problem. Each person should generate at least two solutions. \n• Is someone willing to compromise? \n• It is important to be open-minded and respectful; avoid being spiteful or sarcastic during the brainstorming ideas step. \n• Which option seems the most reasonable, responsible, and respectful for those involved? | |
| 3. Evaluate the plan: Determine if the plan will work. \n• What would happen if...? \n• Would it be safe and fair? \n• How would everyone feel? \n• Does it work for all involved? \n• Is it a win-win situation? \n• Is the plan realistic and helpful for resolving the situation? |
| Situation 1 example | Situation 2 example | |
|---|---|---|
| Belongings. \nWhat can be done to make things simpler and better? | ||
| Can it be better? |
Merrell’s Strong Kids—Grades 3–5: A Social and Emotional Learning Curriculum, Second Edition \nby Dianna Carrizales-Engelmann, Laura L. Feuerborn, Barbara A. Gueldner, and Oanh K. Tran. \nCopyright © 2016 by Paul H. Brookes Publishing Co., Inc. All rights reserved.