Returns

Risk-Free Ordering

Because we want you to be completely satisfied with your purchase, we offer a 30-day money-back guarantee for our print-format products (unless otherwise indicated). At any time within the 30 days, you may return the product to our warehouse for a full refund or credit of the purchase price, less the shipping and handling costs.

**_eBook- and digital-format products are not eligible for return/refund if the eBook has been downloaded._*

Just follow these three easy steps to return a purchase:

• Make sure the item is in resalable condition. We cannot refund or credit returned products that are marked or damaged.
• Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so we can issue the proper credit or refund.
• Ship the package to our returns department

To guarantee delivery, please insure your package and ship it by UPS (or other traceable delivery service). We cannot issue refunds for packages that are lost in transit without proof of return attempt.

Returns must be sent postpaid to:

Brookes Publishing Co.

Returns Department

Maple Logistics Solutions

Mount Joy Distribution Center

1000 Strickler Road

Mount Joy, PA 17552-9313

Defective Products

Defective products may be returned for replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective item to our Customer Service Department, call 1-800-638-3775, fax 1-410-337-8539, or contact us through our online form.

Returns from Resellers

Return Authorization is not required. All returns must be accompanied by a copy of the original invoice and your Order RMA Chargeback paperwork.

• Returns for credit must be made within six (6) months of the original invoice date. Returns received in excess of 6 months will be destroyed with no credit issued.

• All returns must be received in new, unmarked, undamaged, resalable condition. Any returns received damaged will be destroyed and a 50% penalty will be assessed.

• Resellers do NOT have return privileges for forms, CDs, DVDs, or USBs.

All books returned for credit must be postpaid and delivered to our Distribution Center:

Maple Logistics Solutions

Brookes Returns Dept.

Mount Joy Distribution Center

1000 Strickler Road

Mount Joy, PA 17552-9313