four-step-problem-solving-model
A Four-Step Problem-Solving Model for Conflict Resolution
| Four-step problem-solving model | |
|---|---|
| 1. Identify the problem: What are you arguing about? \n• Have the other person state his or her wants and feelings. \n• Describe how you feel. \n• Read the other person's body language. \n• Summarize both people's wants and feelings and suggest. Is there a disagreement? | |
| 2. Develop a plan (solutions): List some of the ways you can solve this problem. Each person should generate at least one solution. \n• Is someone willing to compromise? \n• It is important to be open-minded and respectful, avoiding spiteful or sarcastic remarks during the brainstorming ideas step. \n• Which way seems the most reasonable, responsible, and respectful for those involved? | |
| 3. Evaluate the plan: Determine if the plan will work. \n• What would happen if...? \n• Would it be safe and fair? \n• How would everyone feel? \n• Does it work for all involved? \n• Is it a win-win situation? \n• Is the plan realistic and will it help make the situation better? |
| Situation 1 example | Situation 2 example | |
|---|---|---|
| What can you do to resolve the conflict? | ||
| Can it be better? |
Merrell’s Strong Kids—Grades 3–5: A Social and Emotional Learning Curriculum, Second Edition,\nby Dianna Carrizales-Engelmann, Laura L. Feuerborn, Barbara A. Gueldner, and Oanh K. Tran.